How
Business Operations have changed in the digital age.
According to the Cambridge
dictionary, the digital age signifies the times we are living in currently,
where most information is in digital format as compared to the past, before
computers became a mainstay for business.
Digital technology has
influenced the entire communication cycle, made it faster and more efficient in
terms of cost, ease of use, traceability and storage. Business has enjoyed the greatest
advantages from digital advancements, arguably because it is a necessary
component for society to run effectively. Some business operations have been
greatly enhanced by technology, allowing management to execute their duties
with greater ease, precision and larger scope. Through digitization, management
is able to do on the spot audit trails of processes in the organization,
supervise tasks or even employee productivity, and provide reports to gauge the
productivity of departments, just to name a few.
Audit trails are an
important component in ensuring that there is transparency in an organization
at all times. In the past, transparency was a headache because all work was
done manually, so it was easy for information or documents to ‘disappear’. It
was also easy for mischief to cover its tracks. Not so in the digital age.
There are technological solutions in the market that provide read-only audit
trails of all staff members and activities in an organization. These audit
trails are created once the activity is initiated, and they cannot be edited or
deleted, thereby providing transparency of all activities in the organization,
should there be any need.
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| With the help of technology, many businesses can be run online, from anywhere. |
Similarly supervision of
tasks has been greatly improved and now supervisors, managers and higher management
are able to supervise staff from the comfort of their laptops. This is because
all important information is stored and can be used electronically. Management
can assign tasks to the staff members and monitor the progression of the tasks
from start to finish. This also a useful tool to measure the productivity of
the staff members.
Another technological
feature that may be used to measure staff productivity is automatic report
generation, which can be used to generate both historical and futuristic
reports. The reports can provide whatever information the management want to
see at the end of a set period, such as pending tasks, amount of budget spent
and number of concluded processes, just to name a few. Reports can also be set
up to provide specific information on different levels in the organization such
as project level, department level, managerial level an overall organizational
level. On the futuristic perspective the reports can be set up to show the
scope of work that has been projected to be completed in a specific amount of
time.
However by far the greatest
change that digitization has brought to business operations is online or web
based workflows. This facilitates staff to work remotely, whether they are at
work or at a remote location. This was an emerging trend before the covid-19
pandemic, and it has now been firmly cemented as a normal business operation
due to the urgent need for companies to adapt. This has especially been
beneficial to customers, in that they can interact with organizations remotely
as well and purchase the goods or services they need, or also acquire any
information they may need conveniently, online.
These are just a few of
the visible ways in which digitization has changed business operations on both
a local and global scale. For a long time this was the stuff of sci-fi movies, for
example where country heads would meet and make important decisions virtually
through shared screens, or even detonate bombs remotely. But the scope of possibilities is endless, and
as I fantasize I imagine a world where information will not only be delivered on
screens but on interactive holograms as well.
I cannot end this without
mentioning the advent of a major breakthrough in the medical field. Neuralink,
an American technology firm, has successfully implanted a chip in a pig’s
brain. This chip is currently able to monitor the pig’s brain activity. As of
writing this article, Gertrude-the pig, is as healthy as any other pig. This
was done for research purposes, and the goal is to scope out possibilities of
how technology can be used to heal brain and spinal problems in human beings.
What do you think is the
next frontier in digitization?


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